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July 15 2010Posted by: Mark Fidelman

Why Most Software User Assistance Help is Terrible and What to do About it

As an end user, I’ve worked with a lot of software and most of the software user assistance is far from great.  Yep, I said it.  And it’s true, Mostly.  I realize this article isn’t going to gain me any more friends.  I’m okay with it.   But before you pass final judgment, please read on.  I’m trying to help. Why are most of the software user assistance help systems so bad?  It’s not because the individuals designing it are ...
July 8 2010Posted by: Mark Fidelman

ThinkPassenger Private Full Service Enterprise 2.0 Communities

ThinkPassenger’s red velvet rope approach is unique in the industry.  It requires corporations to shed the megaphone approach to customer messaging and to connect with their customers  one on one.  They make it exclusive, fun and rewarding to both company and participant. It’s typically full service, private and very exclusive.  Think “privileged”.  It begins with private invitations that are extended to the corporation’s customers.  ...
July 8 2010Posted by: Mark Fidelman

SeekOmega Updates – Launch!

MindTouch has been busy preparing for the launch of a revolutionary new product so I have been updating this site less.  That will change soon.  If you notice however, I’ve moved to Wordpress to take advantage of a number of features that were missing on the blogger platform. A few updates to report. I somehow won the AIIM Enterprise 2.0 RFP award thanks to all who voted.  I’ve also been selected to be one of the Keynotes for LavaCon San Diego ...