“What the heck are you doing?” Yet the language was probably a little more colorful.  Three days after the launch of Chief Blogger Lionel Menchaca’s blog, all hell broke loose. Several people within Dell were upset with him for linking to Engadget story about exploding laptops. But Menchaca wasn’t worried about being fired.  He had the support of Michael Dell and Vice President of Corporate Group Communications, Bob Pearson.  Just ...

“How does our online documentation site stack up against other organizations?” The Documentation Maturity Model (DMM) categorizes he six types of documentation sites as we have observed through our research.  We recommend you use this guide as a resource to decide which level bests suits your company’s situation and examples on what it might look like.    As companies approach Level 4 (Strategic) significant and observable ...